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Part Time Customer Service Advisor

JO0000004125_1625639367
£9 - £10 per hour
Beth Hancock

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Beth Hancock

I am delighted to be supporting our industry-leading client based in North Leeds who provide bespoke insurance solutions. They are seeking a Part Time Customer Service Advisor to join their expanding Customer team.

Working on a part time basis (Wednesday, Thursday, Friday) and within a fun & friendly team, the role of the Customer Service Advisor is to provide a personable and professional service to the client's customers.

The ideal candidate will have:

  • Previous customer service experience. This could be either office-based, or from retail/hospitality. As long as you enjoy speaking to customers, experience is open!
  • Confident & friendly telephone manner.
  • Comfortable managing multiple stakeholder relationships.
  • A patient & pragmatic approach.
  • Organised with high attention to detail.
  • A keen willingness to learn.

Managing queries for a portfolio of services, you will deliver a first-class service to clients. Core duties will include:

  • Responding to client correspondence via telephone calls and email.
  • Accurate upkeep of client records.
  • Effective organisation and management of own workload.
  • Maintain customer satisfaction, aiming for renewal and retention of the business.
  • Ensure excellent quality of documentation is produced and maintained.

This role operates within professional services, so an aptitude for high-level customer service and complex caseload management is advantageous. Our client offer a welcoming, inclusive environment with scope for long-term progression.

So, if this role ticks your boxes, apply today or contact Beth for more information!

Please note: this is a temporary to permanent position and will be office-based (Covid secure).

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.

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