Job Description

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Customer Service Advisor

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Annabel Lewis
Our client are an award-winning Pensions Consultancy with over 1300 staff in 15 locations across the UK. Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Their administrative approach is scheme-based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves
 
The role
We are recruiting for five Call Centre Representatives who will be the first point of contact between the client and the pension scheme members of the schemes they administer. The successful candidates will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.
  
The person
The successful candidates will have good communication and interpersonal skills. You will have the ability to organise, plan and prioritise tasks with a desire to improve standards and develop new procedures and working practice. A background in customer service and experience of the Pensions Industry is desirable but not essential. Good data entry and typing skills as well as proficiency in relevant computer applications would be also be useful.
 
We offer an attractive reward package, including:
·Competitive salary
·Participation in Discretionary Bonus Scheme
·A set of core benefits including pension plan, life assurance, employee assistance programme, 25 days holiday per year and access to a qualified, practising GP 24 hours a day, 365 days a year
·A comprehensive range of voluntary benefits to suit your age and lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.
·Excellent salary
 
The working week is Monday to Friday from 9am until 5.15pm (36.25) with 1 hour off for lunch. Flexible working arrangements for this role will be considered and can be discussed at interview.
 
The successful candidate will need to demonstrate the following requirements:
·Right to Work confirmation
·DBS Disclosure check
·Employment or educational references covering five years
·Satisfactory credit check
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