Job Description

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Customer Service Representative

JO0000003969
£9 - £10
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Beth Hancock

Do you have experienced working with mortgages? Looking for a fast-paced role? Look no further!
 
We are seeking Banking Associates to join our client, a renowned high-street banking organisation in Newcastle, on a 6-month temporary basis.
 
The positions are based in the Mortgage Services team, who use excellent communication skills to provide advice in line with credit lending policy ahead of new mortgage applications. This is a fast-paced role part of a great team, making your days fly by!
What will you be doing?
·Providing brilliant customer service via phone and webchat to make sure our customers have a smooth and first class experience. You’ll enjoy working as part of an excellent team to achieve targets and get great results.
·Processing new mortgage applications upon receipt from mortgage intermediaries and customers
·Completing relevant data entry to progress and update mortgage applications  
·Outbound calling intermediaries and customers to chase outstanding information relating to the mortgage application
·Support the wider department by demonstrating a flexible approach and providing support where needed
·Adhere to policies, procedures and practices ensuring you are fully compliant with regulations and legal policy.
Ideally you will have:
·Knowledge of mortgages and the application process
·Good communication skills
·A passion about putting the customer first and being able to tailor your communication style.
·General administration skills
Please note, this is an on-going temporary assignment starting ASAP for a period of 6 months. You will need to pass a DBS and Credit check.
 

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