Job Description

This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.


Customer Service Advisor

£10 - £10


Beth Hancock
Our client, a reputable financial services group, are looking for Customer Support Associates to join them for up to 12 months, working full time in their head office.
The successful candidate will be naturally curious, and willing to go the extra mile to provide their customers with the support they need.  You’ll provide a red hot service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs.
You can expect customers to be worried about their hard earned cash so you’ll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy.
Day to day you’ll be: 
·Contacting customers to discuss their financial situation.
·Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
·Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams.
·Where necessary working to defined processes managing cases through the courts to recover monies owed.
·Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
·Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience.
·As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
·Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us
We’d love you to bring:                       
·Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.
·The ability to be insatiably curious, asking questions and negotiating to deliver the best solution.
·Flexible working to suit customer needs and business demands.
·Previous face to face or telephone based customer experience.
·A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
  • Recruitment Consultant
    £30000.00 per year - 35000.00 per year
    Our client based in South Leeds is a small, but growing and ambitious business.  They are currently recruiting for an experienced Recruitment Consultant on their temporary desk.  This is a new role working on a large existing account that needs developing.  You will be responsible for recruiting temporary support workers and nurses for residential homes.  Duties will include:   ·Developing the existing account through telephone and face to face meetings ·Establishing relationships with contacts across a network of 150 homes ·Candidate resourcing and vetting ·Maintaining relationships with existing candidates ·Booking shifts and sending rotas to both clients and candidates ·Working alongside the Director to work towards personal and team targets   Requirements:   ·Temporary recruitment experience within the healthcare sector is essential ·Attention to detail ·Committed and dedicated ·Excellent communicator and relationship builder ·Proactive ·Money motivated   In return the company offers some great perks and they really do look after their staff.  You can expect:   Competitive basic salary £30 - £35k (DOE) plus bonus 25 days holiday plus stats Parking Incentives Trips abroad Monthly  employee of the month Progression opportunities Early finish on a Friday (subject to T&Cs)
  • Accounts Assistant
    £25000.00 per year - 25000.00 per year
    Accounts Assistant My client, a well-established supplier working with world leading manufacturers of specialist materials have an excellent career opportunity for an Accounts Assistant based at their newly refurbished office between Keighley and Skipton.   Reporting to the Financial Controller, you will be responsible for purchase ledger maintenance, sales ledger, bank reconciliation and other finance and admin duties. This is an excellent career opportunity for a person with the right skillset and attitude to work within a challenging and dynamic business environment.   Is this you? Ambitious, proactive, and reliable individual who is self-motivated and willing to learn. Excellent interpersonal and communication skills and the capability to deal with stakeholders at all levels Versatile, with the capacity to switch between tasks while ensuring the accuracy of work. Ability to identify and manage issues to resolution as and when they arise.   Have you had previous experience with:   Purchase Ledger ·Invoice processing ·Purchase payments ·Ad-Hoc purchase orders ·Reconciling supplier statements ·Dealing with queries and resolving issues   Sales Ledger ·Invoice processing ·Debt management / Credit Control ·Payroll Duties ·Bank Reconciliation ·VAT Reconciliation ·Other ad-hoc duties as required such as bespoke reports / system housekeeping ·Microsoft Office, in particular Word and Excel, together with Sage 50 payroll and Sage 200   What the client can offer to you.   A salary of up to £25,000 (DOE) 22 days holidays + Statutory Bank Holidays Working hours are 8:30am – 5.00pm, with one hour for lunch with some flexibility Progression options and continuing personal development opportunities On site parking and electric charge points   Interested? Want to find out more? Yes. Great!   Then please either click apply or contact Sally at Headway Recruitment.  
  • Team Leader
    £22500.00 per year - 22500.00 per year
    Team Leader I have an amazing opportunity for a Team Leader to join an organistion based in Bradford that provides a support service for men who are fleeing or surviving domestic abuse.   Do you have experience of working directly with vulnerable people, in a paid or voluntary capacity? Have you experience of line management responsibility including inducting new staff, on-site coaching, staff supervision and carrying out appraisals? Have you the skills and experience to build and maintain morale within a team? Do you have experience working with supported housing/resettlement? Have you a working knowledge of welfare and housing benefits? Do you have a passion for “getting things done”?   Have you the ability to:   ·Communicate effectively with service users, workers and external professionals – both in terms of written and oral skills ·Support and enable service users to develop independent living skills ·Assess the needs of service users and plan support in partnership with other agencies   ·Have an understanding of confidentiality and how it applies in practice ·Apply risk management procedures when processing referrals and/or working with residents as part of the support planning process ·Manage a caseload of service users, via key-working ·Deal with crisis situations in a calm and rational manner using mediation skills ·Commitment to team working and a commitment to service user involvement and placing residents at the heart of the service. The role comes with a salary of £22,500 per annum (salary review pending in April) 35 hours per week with flexibility.Currently the working from home and COVID-19 compliant offices. A valid driving licence and use of a car and current Enhanced DBS are required.   When would you like to talk with me to find out about more about the opportunity to use your skills and experience as Team Leader at this unit?   Either apply now or get in touch directly with Sally at Headway Recruitment
  • Caretaker
    £10.21 per day - 12.45 per day
    Caretaker/Site Assistant I have the opportunity to offer 2-4 weeks temporary Caretaker cover for a primary school based in Bradford. The role is to cover a period of recuperation and will be therefore subject to review.   Current Enhanced DBS is a requirement for this role. Experience is desirable not a necessity.   Working between the hours of 6.30am to 9.30 am your duties and responsibilities will include but not be limited to: ·Ensure a clean, tidy safe and well-maintained environment for staff, pupils and visitors to the school ·Assist in the provision of an effective site supervision support service the school ·Support the school with all aspects f the site management ·Unlock the site each morning during term time ·Adopt a proactive approach at all times in maintaining the school site ·Update the Site Manager on a daily basis to any work that requires attention, if unable to rectify immediately ·Collect daily deliveries and transport to appropriate storage areas ·Replenishment duties throughout the school ·Undertake cleaning duties as directed by the School Business Manager ·Use equipment for daily sanitisation in accordance with COVID-19 outlines (training will be provided) Monday – Friday 6.30am – 9.30am £10.21-£12.45 DOE Start date 27th January 2021 Current Enhanced DBS is a requirement for this role.   For more information about this role apply now or contact Sally at Headway Recruitment.  

This job has now been filled but you may be interested in:


Customer Service Representative

£9.30 - £9.52

Do you have experienced working with mortgages? Looking for a fast-paced role? Look no further!
We are seeking Banking Associates to join our client, a renowned high-street banking organisation in Newcastle, on a 6-month temporary basis.
The positions are based in the Mortgage Services team, who use excellent communication skills to provide advice in line with credit lending policy ahead of new mortgage applications. This is a fast-paced role part of a great team, making your days fly by!
What will you be doing?
·Providing brilliant customer service via phone and webchat to make sure our customers have a smooth and first class experience. You’ll enjoy working as part of an excellent team to achieve targets and get great results.
·Processing new mortgage applications upon receipt from mortgage intermediaries and customers
·Completing relevant data entry to progress and update mortgage applications  
·Outbound calling intermediaries and customers to chase outstanding information relating to the mortgage application
·Support the wider department by demonstrating a flexible approach and providing support where needed
·Adhere to policies, procedures and practices ensuring you are fully compliant with regulations and legal policy.
Ideally you will have:
·Knowledge of mortgages and the application process
·Good communication skills
·A passion about putting the customer first and being able to tailor your communication style.
·General administration skills
Please note, this is an on-going temporary assignment starting ASAP for a period of 6 months. You will need to pass a DBS and Credit check.