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Customer Service Advisor

£10 - £10


Beth Hancock
Our client, a reputable financial services group, are looking for Customer Support Associates to join them for up to 12 months, working full time in their head office.
The successful candidate will be naturally curious, and willing to go the extra mile to provide their customers with the support they need.  You’ll provide a red hot service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs.
You can expect customers to be worried about their hard earned cash so you’ll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy.
Day to day you’ll be: 
·Contacting customers to discuss their financial situation.
·Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
·Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams.
·Where necessary working to defined processes managing cases through the courts to recover monies owed.
·Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
·Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience.
·As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
·Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us
We’d love you to bring:                       
·Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.
·The ability to be insatiably curious, asking questions and negotiating to deliver the best solution.
·Flexible working to suit customer needs and business demands.
·Previous face to face or telephone based customer experience.
·A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
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Customer Service Representative

£9.30 - £9.52

Do you have experienced working with mortgages? Looking for a fast-paced role? Look no further!
We are seeking Banking Associates to join our client, a renowned high-street banking organisation in Newcastle, on a 6-month temporary basis.
The positions are based in the Mortgage Services team, who use excellent communication skills to provide advice in line with credit lending policy ahead of new mortgage applications. This is a fast-paced role part of a great team, making your days fly by!
What will you be doing?
·Providing brilliant customer service via phone and webchat to make sure our customers have a smooth and first class experience. You’ll enjoy working as part of an excellent team to achieve targets and get great results.
·Processing new mortgage applications upon receipt from mortgage intermediaries and customers
·Completing relevant data entry to progress and update mortgage applications  
·Outbound calling intermediaries and customers to chase outstanding information relating to the mortgage application
·Support the wider department by demonstrating a flexible approach and providing support where needed
·Adhere to policies, procedures and practices ensuring you are fully compliant with regulations and legal policy.
Ideally you will have:
·Knowledge of mortgages and the application process
·Good communication skills
·A passion about putting the customer first and being able to tailor your communication style.
·General administration skills
Please note, this is an on-going temporary assignment starting ASAP for a period of 6 months. You will need to pass a DBS and Credit check.