Customer Care Advisor
Job ID: JO0000003704_1567958405
Customer Service | Temporary | Leeds
Are you looking for an opportunity to work on a full time basis?
Right now, some great full time opportunities exist within our clients team so if you’re passionate about providing really great service and support, while helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs. We’re looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful and expanding team.
The roles are all about…
·Contacting customers to discuss their financial situation
·Providing an excellent customer experience; whilst ensuring a sustainable and affordable solution for the customer.
·Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
·Where necessary working to defined processes managing cases through the courts to recover monies owed.
·Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
·Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
·Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.
We need you to have…
·Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions.
·Flexible working to suit customer needs and business demands.
·Face to face or telephone based customer experience
·A great attitude and desire to exceed our customers’ expectations
We’ll look after you with…
·A competitive starting rate plus generous shift allowance (where appropriate)
·20days holiday PLUS 8 public holidays pro-rata
Points to note: If we offer you the job, and you accept you will be required to pass a credit and criminal record check, as well as providing 3 years’ worth of satisfactory references.
We are an equal opportunity employer (in accordance with applicable legislation) and do not discriminate on the grounds of gender, ethnic origin, age, religion, sexual orientation, non-disqualifying physical or mental disability or any other basis covered by local legislation. All employment related decisions are made entirely on merit.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy.