Leeds Office: 0113 5325920

Bradford Office: 01274 594077

Debt Recovery Product Specialist

£24,000.00 - £27,000.00

Debt Recovery Product Specialist

Our client is a fast growing software company based in the Leeds/Bradford area. Due to continued expansion they are now looking for someone to join their Debt Recovery Team.

I’m looking for debt recovery specialist to provide a support service to users of the Case management and Debt Recovery software, via phone, email and face to face.

Duties include but not limited to:

  • Provide a support service to users of the Case Management and Debt Recovery software
  • Logging and progressing client calls,
  • Fault Diagnostics
  • Production of documentation, e.g. release notes, functional requirements
  • Product Testing
  • Assist with and provide guidance to the programming team for data updates
  • Supporting/Knowledge of Third Party products such as Microsoft Word & Excel
  • Deliver to SLA’s agreed with clients
  • Ability to understand client’s requirements and advise accordingly
  • Provide guidance on Case Management and Debt Recovery module functionality to the programming team as and when required
  • Provide pre sales demonstrations of software as and when required
  • Providing support for development of new/existing systems/project work
  • Training new and existing clients as and when required
  • Creating programming specifications

Our ideal candidate:

  • Minimum 2 years’ experience a working in a debt recovery role, preferably working within the legal sector
  • Experience of using Case Management software
  • Have an interest and aptitude for expanding his/her own knowledge
  • Have a mature, strong, confident, but diplomatic personality.
  • Excellent problem solving skills
  • Meticulousness attention to detail
  • Be able to communicate at all levels and display patience in dealing with people/situations.
  • Ability to listen to requirements and consider suitable approaches
  • Be willing and able to use their own initiative
  • Readily shares information with others
  • Ability to work on their own or as part of a team

Salary £24,000 – £27,000 Hours: 39.5 hours per week: 8:45 am – 5:30 pm Monday – Thursday, 8:45 am – 5:00 pm Friday 45 minutes for lunch


For more information about this role apply now or get in touch directly with Sally at Headway Recruitment.

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